$18 Responsible Service of Gambling - QLD
RSG Queensland Online Course – Responsible Service of Gambling Queensland Online Course – OLGR Approved
If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Responsible Service of Gambling (RSG) training. This course will give you a RSG Statement of Attainment (also referred to as RSG certificate) and is 100% online.
RSG & Clo
(Customer Liaison Officer)
|Customer Liaison Officer (CLO) Course|
|Start Now||Start Now|
|Cost||$18 only. No hidden costs! Includes email certificate.|
|Unit Name & Code||SITHGAM001 Provide Responsible Gambling Services|
|Delivery||100% online, no classroom or assignments.|
|Time||3 minutes to enrol, 4-6 hours – self paced|
|Payment||Mastercard/Visa through our Eway internet payment facility.|
|Qualification||National Statement of Attainment sent by EMAIL only. Note: RSG Certificate is the same as the RSG Statement of Attainment.|
|Valid||Queensland only for 3 years. If you are 18 when you complete this course you will NOT have vocational outcomes from completing this course. You must be over 18 to work in a gaming venue in Queensland even if you have a valid RSG Statement of Attainment (also known as a certificate.).|
|Before you enrol||Before you enrol in this course, it is suggested you read our Student Handbook. Click here to read...|
It takes 3 minutes to enrol and pay. The course takes 5-6 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system which questions you have answered correctly.
How does it work?
Click “Start Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Click on the name of the course to start. No need to wait for an email with log in details.
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Please read the assessment tab for more information on how the assessment works.
Who should do this course? Anyone who wants to carry out gaming duties in a licensed venue in Queensland. Common occupations for people holding an RSG certification are gaming room attendant, cashier, Keno operator, or TAB operator.
To complete this course you need to:
To complete this course you need to:
Identification: Upload a photo of your photo identification to our system (very easy!). Same day certificate if you upload your identification by 4pm Queensland time on a business day, (if you have finished the course). Click here to view identification requirements
Unique Student Identifier (USI): Provide a USI. It is very easy to do and is part of your registration process with us and is a government requirement. All training providers are required to collect your USI. Click here to visit the USI website.
Video Assessment: Smart phone, webcam or video camera to video yourself answering a question.
You will be assessed using two methods:
- Multiple choice questions
- Video assessment to assess your communication skills.
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Assessment for this course comprises online quizzes and case studies.
You are required to get all questions in a section before moving to the next section. You will be given feedback questions you answered incorrectly.
If you answer any questions incorrectly (even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment.
You can take the test as many times as you need.
You are required to record your responding to a customer.
To answer this one question, you will need one (1) - only one - of the following:
- Webcam, or
- Video camera from which you can upload a file, or
- Smartphone with internet access and video camera.
Your answer should be no longer than 10-20 seconds.
Our software is easy to use.
Pre-Requisites None – there are no pre-requisites for this course
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
1. Implement responsible gambling practices.È
1. Implement responsible gambling practices.
1.1.Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
1.2.Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
1.3.Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.1.4.Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.
|Provide information and assistance to customers about problem gambling||2.1.Provide accurate and appropriate information on problem gambling to customers on request.
2.2.Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
2.3.Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.2.4.On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.
How do I start my course? I have paid my money but do not know how to start the course.
From your ‘My Training” screen, click on the name of the course to start.
How do I get to “my training”?
To start your course, click on the name of the course in you “My Training” screen.
Go to www.hia.edu.au
Click log in from far left of screen,
Enter your email and password (this is what you set up when you registered for the course),
Click “Sign in” to get to “My Training”.
Payment Pending – I have paid my money but I have a course that says ‘Payment Pending
If you have more than one of the same course listed in your “My Training” it means you have registered more than once for the course. Click on the course that does NOT have payment pending beside it to start.
I have not received my Statement of Attainment. When do I get my Statement of Attainment? When do I get my certificate?
Your Statement of Attainment is your certificate. You only get a Statement of Attainment. To receive a Statement of Attainment you must have:
1. Completed the course
2. Sent your identification
Your Statement of Attainment will be available for download within one (1) business day of receiving your identification (provided you have completed your course.)
If you send your identification on a Friday Saturday or Sunday, the next business day is Monday. Business days are Monday to Friday and exclude weekends (Saturday and Sunday) and Queensland public holidays.
Download your Statement of Attainment
To do this, go to Log In from the far right of the screen (of this website).
Enter your email and password (this is what you entered when you registered for the course.)
Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.
I can’t log in. It says “there was a problem logging you in. Please check the details and try again.”
I purchased more than one course, how do I log into the other courses that I purchased?
Log into your “My Training” account.
To do this, go to Log In from the far right of the screen our website, enter your email and password. From the ‘My Training’ screen, simply click on the course name to start.
In what format are my certificates? Can I save them?
The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.
Can I print the certificate?
Yes, simply open the PDF attachment and print it.
I cannot find my RSA certificate. How do I get another copy?
Simply log into your training account and re-print them.
How long is my certificate valid?
The Nationally Accredited Statement of Attainment is valid for 3 years.
Which Australian states accept online RSG training?
This Statement of Attainment is only valid in Queensland.
Is there an age limit to complete online RSA & RSG courses?
There is no upper or lower age limit for completing RSA or RSG training. However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.
After I have paid for the course, are there any additional charges?
No – we have only the one fee.
Which payment gateway do you use? Is it secure?
How can I pay?
You can pay online with a credit card, a Paypal account.
Can I use someone else’s credit card to pay for an online course?
Yes. Please fill in the enrolment page with the details of the student. Then on the payment page, enter the details of the person whose card will pay for the course. But remember; make sure you have that person’s permission to use their card.
How do I enrol?
Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.
When can I start the course? Do I need to receive an email to start the course?
As soon as your payment is processed you are taken straight to your my training screen. Read the first and second questions on this page to learn how to access your “My Training” account.
You will receive an email with your username, password and course details. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.
Why do I need to enter my date of birth during enrolment?
We have to verify your identify. It is a government requirement that we capture this information.
How will my name appear on my certificate?
Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.
What happens if I enter the wrong information during enrolment? Can it be changed?
Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.
I cannot remember my password. What do I do?
What software no I need to install?
None, you only need access to the internet.
Do I need any equipment?
You will need internet access. You will also need speakers as there are movies in the courses.
Do I have to finish the course in one session?
No you can log in and out as needed. The system remembers which assessment questions you have answered.
How do I log back into a course?
Go to www.hia.edu.au, select “Log in continue course” from the far right hand side of the screen.
At the log in screen, enter your email address and password.
From your “My Training” screen, click on the name of the course you wish to continue.
What type of computer can I use?
You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet
Can I use a computer other than my home computer?
Yes, you only need access to the internet to access your course.
Can I use an Iphone or Ipad.
YES! We are one of the only people who offer mobile enabled courses!
Can I get help if I need it?
Yes – Help is available during business hours on 1300 776 728 or via email; after hours by email.
How does the course work?
Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.
The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.
Is there an exam? How am I assessed?
Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works..
How will I know if I got the question right?
At the end of all the questions, will be given a summary of the questions you got wrong. And the assessment will start again.
How long do I have to finish my course?
You have three months to complete your course. Any incomplete course will be deleted from your account.
What are you waiting for? Enrol today!
Same day certificate – If you upload your identification through our system (very easy!) by 4pm Queensland time on a business day, you will receive your certificate the same day (if you have finished the course). Details of how to download your Statement of Attainment are on the FAQ tab of this page and in the course itself.
Hospitality Institute of Australasia is owned by ”The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by ”The Daniels Associates of Australasia” RTO # 30957.