$98 RSA NSW Online - Alternative

NSW RSA Certificate Course - online training alternative - no classroom!

Get your official NSW RSA  Interim Certificate at home without attending classroom training. No day off work, no travel, no public transport.

Upon successful completion of our RSA course, you will receive your Interim Certificate which allows you to work immediately. Your Interim Certificate will be issued by the Daniels Associates.

 

Start RSA NSW Now

  

How it works

 

Step 1: Register and pay for your course. An email will be automatically sent with detailed instructions and links to download the course material and assessment booklet. (Check your junk/ spam mail!)  

Step 2: Study the course material, complete the assessment booklet and return to us for marking. Assessment booklets are marked the next business day after receipt.

Step 3: When your assessment booklet is marked competent by our assessors, you will receive your Interim certificate. This certificate allows you to work straight away.

Start RSA NSW Now

 

Course Facts

Cost

$98.00 only. (price includes $70 fee for your photo competency card)

 Your course fee includes: 

  •  RSA NSW course material (Handbook and Assessment)
  •  Interim certificate
  •  NSW RSA Photo Competency card

There are no hidden fees or additional charges. 

Name  Provide Responsible Service of Alcohol (RSA)
Pre-requisite None
Delivery Email correspondence, replaces the online course
Time 3 minutes to enrol,  4-6 hours - self paced. The time it takes to complete this course depends on your current knowledge and reading ability.
Payment Mastercard, Visa  through our Eway internet payment facility.
Qualification

Interim Certificate 

Follow the instructions on your Interim Certificate to get your RSA Competency Card. 

Valid

New South Wales for 5 years. 

NB. You can complete this regardless of your age. If you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

Course requirements

Identification: We are required by law to verify your identity.  It is very easy to load a copy of our identification into your system. We provide an easy to use upload facility after you enrol and pay for your course. No visit to the JP required. Click here to view identification requirements

Unique Student Identifier (USI):  New law effective 1 January 2015 require all students to have a USI.  It is very easy to do and is part of your registration process with us.  All recognised training providers offering this course are required by law to collect this information. Click here to visit the USI website.

Why do I need to do this course? If you want to serve or sell alcohol in New South Wales  you need a RSA Competency Card,  To be obtain a RSA Competency Card you need to complete RSA Training. This RSA course is valid in New South Wales only. Details of how to get a RSA Competency card after you complete this training can be found on the tab PHOTO COMPETENCY CARD on this webpage.

Who should do this course? Anyone who wants to work in a licensed venue in the state New South Wales. For example, bars, hotels, beer gardens, restaurants, airlines, catered functions or wineries.

How it Works

How the course works  

To Enrol

  • Click the start now button above
  • Enter your details (very carefully) into the enrolment screen.
  • Make payment via the online payment system. You are able to pay with Visa or Mastercard. Payment is confirmed immediately.

After Payment

After payment you will receive an email which includes the following information:

  • Instructions on how to complete the course
  • a link to download the PDF course material
  • a link to download the editable PDF assessment booklet

The email is sent automatically from our system and takes approximately 5 minutes.  The sender is The Hospitality Institute of Australasia with subject line “NSW RSA Correspondence course”.

If you cannot find the email in your inbox:

  • check your spam/junk folders.
  • Log into your training account and re-send it. See information below on how to access your training account.

How to complete the course

  • Download and read the course material.
  • Download and complete the assessment booklet. The booklet is an editable PDF, which means you type directly into the PDF.

Submit your assessment

To submit your assessment booklet for marking, email the completed PDF to us. The email address for assessment submission is contained in the assessment booklet.

Assessment marking

We will mark your assessment the next business day after receipt. 

You will receive an email from us advising whether you have passed the assessment. This email is automatically generated by our system, check your junk/spam mail. The email will list the questions you answered incorrectly. You only need to re-do the questions you got wrong. Not all of them!

If you cannot find the email with your results, log into your training account and click on the name of the course. You will see your result at the top of the page. Scroll through the assessment, incorrect answers are enclosed in a red box.

Identification

You will be asked to provide a copy of your identification. The process is easy and full details are provided after payment. You can start your course before sending your identification, but you will not receive an Interim Certificate until we verify your identity.

Access your Interim Certificate

You will receive your Interim Certificate within one business day of the following:

  • sent us your identification, and
  • sent us your completed assessment and we have marked you as competent.

Your Interim Certificate will be sent from the following email address (This email address is being protected from spambots. You need JavaScript enabled to view it.). Please add this email address to safe senders/contacts in your email to ensure you receive your certificate.

If you do not receive your Interim Certificate, you can download it through your training account. To access your training account, enter your email address and the password you created when you enrolled in the course.

How you will be assessed

For this correspondence course, you will be assessed with a combination of multiple choice and short answer questions.

There are:

  • 34 multiple choice questions
  • 34 short answer questions (free text)

You are required to answer ALL questions correctly to be deemed competent.

The assessment booklet is emailed to as an editable PDF format. That means, you can type answers direct into the PDF document and save it. You are required to complete the PDF booklet and email it back to us for marking. Full details how of where to email the assessment booklet are contained with it.

Multiple Choice Questions

You are required to select answers. To select an answer, click on the square check box to the left of the answer.

Written Questions

Place your cursor into the box beneath each question and type. The box will automatically expand to accommodate your answer.

 

Competency Card

 

A competency card is proof you have  completed training in RSA.​ It is similar to a driver licence and NSW photo card and has a record of training you've undertaken to be legally allowed to work in the liquor and gaming industries. Competency cards are valid for five years.

Apply for your RSA Competency Card

You must apply for your RSA Competency Card as soon as possible. Your Interim Certificate allows you to serve alcohol in New South Wales for 90 days while you apply for your RSA Competency Card (photo ID). If your Interim Certificate expires you will need to re-sit the course at your own cost.

STEP 1: Get your identity documents readY

You need your interim certificate and ID for Service NSW to process your competency card. 

You can still apply for your card even if your interim certificate has expired. However, you cannot work with an expired certificate. The interim certificate is valid for 90 days.  The value of your ID must total 100 points - as explained on theback of your interim certificate

STEP 2: Visit your nearest Service NSW centrE

Go online to the Service NSW Service Centre Locator or call 13 77 88 to find a Service NSW centre that can process your competency card (not all Service NSW centres can do this).

You must visit Service NSW in person. Other people can't apply for you. Bring your:

  • interim certificate
  • ID totalling 100 points. 

You won't get your competency card if you bring unacceptable identification documents or photocopies instead of originals.

​​Service NSW takes your photo and asks for your signature as part of the application.

Your card arrives in the post in about 3 weeks.

Cost of your card

The cost of the competency card is included in the course fee you pay for RSA. 

 

Competency Unit

SITHFAB001 Provide Responsible Service of Alcohol

Unit/Course Description

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.

Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

Element   Performance Criteria

1. Sell or serve alcohol responsibly.

 

1.1.Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.

1.2.Where appropriate, request and obtain acceptable proof of age prior to sale or service.

1.3.Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.

1.4.Assist customers with information on the range of non-alcoholic beverages available for purchase.

1.5.Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.

2. Assist customers to drink within appropriate limits.

 

2.1.Prepare and serve standard drinks or samples according to industry requirements and professional standards.

2.2.Use a professional manner to encourage customers to drink within appropriate limits.

2.3.Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.

2.4.Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use.

2.5.Where appropriate, offer food and non-alcoholic beverages.

2.6.Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

 3.   Assess alcohol affected customers and identify those to whom sale or service must be refused

 

3.1.Assess intoxication levels of customers using appropriate methods.

3.2.When assessing intoxication, take into account factors that may affect individual responses to alcohol.

3.3.Identify customers to whom sale or service must be refused according to state and territory legislation.
 4.   Refuse to provide alcohol    4.1.Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.

4.2.Provide appropriate assistance to customers when refusing service.

4.3.Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.

4.4.Use appropriate communication and conflict resolution skills to handle difficult situations.

4.5.Refer difficult situations beyond the scope of own responsibility to the appropriate person.

4.6.Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy

FAQs

I have heard that you can not do RSA online in NSW

We are approved by the NSW Office of Liquor and Gaming (OLGR)  to offer NSW responsible service of alcohol via email correspondence. It is not an online course.
 
When will you mark my assessment?
We will mark your assessment within one (1) business day of receipt. 
 
I did not receive my results. How do I know if I passed?
 
You will receive an email from us advising whether you have passed the assessment. This email is automatically generated by our system, check your junk/spam mail. The email will list the questions you answered incorrectly. You only need to re-do the questions you got wrong. Not all of them!

If you cannot find the email with your results, log into your training account and click on the name of the course. You will see your result at the top of the page. Scroll through the assessment, incorrect answers are enclosed in a red box.

I have not received my Interim Certificate.

Your Interim Certificate will be sent from the following email address:

 This email address is being protected from spambots. You need JavaScript enabled to view it. 

with the subject line: Interim Certificate.

Search your email inbox (including spam/junk folders) for the email address.

You can also download your Interim Certificate from your "My Training" account. 

To get your Interim Certificate you need to have:

  • provided your identification
  • completed the assessment booklet and been marked as competent.

How do I get to “my training”?

Go to www.hia.edu.au

Click log in from far right of screen,

Enter your email and password (this is what you set up when you registered for the course),

Click "Sign in" to get to "My Training".

How do I start my course? 

After payment you will receive an email which includes the following information:

  1. Instructions on how to complete the course
  2. a link to download the PDF course material
  3. a link to download the PDF assessment booklet

The email is sent automatically from our system and takes approximately 5 minutes. 

The email is sent from The Hospitality Institute of Australasia with subject line “NSW RSA Correspondence course”.

If you cannot find the email in your inbox:

  • check your spam/junk folders.
  • Log into your training account and re-send it. See information above about how to access your training account. 

Download your Interim Certificate

To do this, go to Log In from the far right of the screen (of this website).

Enter your email and password (this is what you entered when you registered for the course.)

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I can’t log in. It says “there was a problem logging you in. Please check the details and try again.”

You entered the incorrect email or password. The system automatically sends an email with your log in details to you, please check them.

The email may be in your junk/spam folders. 

No email?  You made a mistake when you registered with us. You need to send us an email This email address is being protected from spambots. You need JavaScript enabled to view it.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format is my Interim Certificate? Can I save them?

Your Interim Certificate is in PDF format. You can save it to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Interim Certificate certificate. How do I get another copy?

Simply log into your training account and re-print them.

Is there an age limit to complete online RSA course?

There is no upper or lower age limit for completing RSA  training.  However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

After I have paid for the course, are there any additional charges?

No – we have only the one fee.  Our fee includes the $70 fee for the RSA Competency Card.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card, a Paypal account.

Can I use someone else’s credit card to pay for an online course?

Yes. Please fill in the enrolment page with the details of the student. Then on the payment page, enter the details of the person whose card will pay for the course. But remember; make sure you have that person’s permission to use their card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, 

Why do I need to enter my date of birth during enrolment?

We have to verify your identify. It is a government requirement that we capture this information. It is also entered onto your Interim Certificate.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.

What happens if I enter the wrong information during enrolment? Can it be changed?

It is extremely difficult to change the information on your Interim Certificate

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check you spam/junk files if you cannot find it. If you cannot find the email, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

What software no I need to install?

None, you only need access to the internet.

Do I need any equipment?

You will need internet access. You will also need speakers as there are movies in the courses.

Can I get help if I need it?

Yes, send us an email This email address is being protected from spambots. You need JavaScript enabled to view it. We will respond within one business day.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under  the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works..

How long do I have to finish my course?

Your log in is valid for 12 months. After 12 months, your log in will be disabled.

If you could not find the answer to your question, email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

What are you waiting for? Enrol today!

Amend Interim Certificate

 AMEND INTERIM CERTIFICATE

Your Interim Certificate is created using information you enter into our system on enrolment.

When you receive your interim certificate(s), check the details carefully to make sure that it matches the details on your ID.

Check the address that appears on your interim certificate. This is the address your card will be mailed to, so check that it is correct.

If any of the details on your interim certificate are incorrect, please complete the Interim Certificate Amendment form (CC0300), submit it to OLGR, and wait for a new interim certificate to be issued by your training provider. Please do not take your incorrect certificate to Australia Post (unless the only error is in the address, and you have been advised by OLGR in writing that the details have been updated.)

If your card is lost because it is delivered to the wrong address, you will need to pay an additional $30 for a replacement card (using the Replacement Card form CC0500), and wait for a new card to be delivered.

You must notify us when your Interim Certificate has been amended by the OLGR.

 

 

Start your NSW RSA here

 

Hospitality Institute of Australasia is owned by ”The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by ”The Daniels Associates of Australasia” RTO # 30957.