Medical Terminology Online Course

Medical Terminology Online Course  - BSBMED301 - Interpret and Apply Medical Terminology Appropriately

Do you want to work in reception at an allied health or medical surgery? Perhaps become a ward clerk in a hospital? If your ambition is to work anywhere that uses medical terminology, then this course is for you!

Working in medical environments requires a good knowledge of how to use medical terminology correctly. Our nationally accredited course will provide you with the skills and knowledge you need to start your new career. 

Your Statement of Attainment will be issued by Clear to Work RTO 21907.




 Medical Terminology


 Medical Terminology


Course Code



Certificate of Completion  yes  
Statement of Attainment    yes
Audio recording assessment    yes
   $98  $145
  Start Now Start Now


Course Facts

Cost  $145 inc GST No more to pay
Unit code & name BSBMED301 - Interpret and apply medical terminology appropriately
Pre-requisite None
Delivery 100% online, no classroom.
Time 3 minutes to enrol, the course is self paced, we recommend students do between 6-8 hours a week over 8-12 weeks.
Payment Mastercard/Visa through our Eway internet payment facility.
Qualification National Statement of Attainment sent by email ONLY.
Valid All states of Australia.
Before you enrol  Before you enrol in this course, it is suggested you read our Student Handbook. Click here to read...

What you will I learn?

  • Word building: You will learn the prefixes, suffixes and root words commonly used in the medical industry.
  • Each system of the body is covered in the course.
  • Abbreviations are widely used in the medical industry. You will learn what these abbreviations mean and when they are used.

How Long?

It takes 3 minutes to enrol and pay.  The course takes  40-80 hours to complete depending on your existing knowledge. No need to finish the course in one session!  Log in and out as many times as you like, the system remembers which questions you  answered correctly.

How does it work?

Click “Start Now” button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your “My Training”. Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz followed by a project. Please read the assessment tab for more information on how the assessment works.

Who should do this course? 

This course is for you if you want to work in medical or allied health administration. Jobs in this industry include medical receptionists, clerks and administrative positions in hospitals, private clinics and allied health practices.

Completion Requirements


To complete this course you need to:

Identification: Upload a photo of your photo identification to our system (very easy!).  Click here to view identification requirements

Unique Student Identifier (USI):  Provide a USI. It is very easy to do and is part of your registration process with us and is a government requirement. All training providers are required to collect your USI.  Click here to visit the USI website.

Assessment: Please read the assessment tab very carefully. This unit requires you have to have a watch and listen to videos and voice recordings. You are also required to provide voice recordings. Links to free software are provided in the course.

Technology Requirements 

Computer - A desktop computer or laptop with (but not limited to) Windows 2000, XP, Vista or Windows 7, 8 or higher

Broadband Internet access – All assessment is to be submitted using our Learning Management System. You need to be connected to the internet to save and submit assessments in our learning management system. Assessments are NOT accepted by email, post, fax or any other method. Any assessments received this way will be returned.

Word processing software – You will be required to complete typed documents to a standard accepted in a medical practice.

Audio recording device – You are required to record audio of yourself for one assessment. You can use a smart phone, tablet or computer.

Win Zip – due to space restrictions, audio files are to be zipped for submission. Most computers have Win Zip installed. If you do not have Win Zip, it is available from download from the internet.




The course is broken down into small, manageable sections, designed to improve your learning. At the end of each section, there is a practical assessment that allows you to demonstrate your newly attained knowledge and skills.

Throughout the course there are practice activities before each assessment, which allow you to check your own progress, before commencing the assessments. These are not compulsory, but give you a chance revise and prepare before starting the assessment.

The assessments for this course include:

  • one (1) multiple choice assessment on Prefixes, Suffixes and Root Words
  • one (1) multiple choice assessment on Acronyms and Abbreviations
  • one (1) listening assessment with multiple-choice questions
  • one (1) project assessment that consists of:
    • completion of a checklist
    • handling a complaint
    • leaving a phone message
    • a case study on reading, understanding and applying written instructions with medical terminology.

Audio Recording Assessment

As a part of your project, you are required to make a digital recording of you speaking. The easiest way to complete this task is using the voice recording function on a smart phone. Alternatively, there are many free tools on the internet such as 

Uploading documents

For the Project assessments, you will be required to complete documentation and upload it. Each question will specify the file types that are accepted.  You will need access to Word Processing software such as Microsoft Word or Google Docs.  You will be required to upload a completed form, that will require you to either scan and upload a document, or take a photograph (this may be done on a smart phone or tablet) and upload the image. Please make sure any uploaded images are of a high enough quality and resolution that your assessor can read them. 

Compressing your assessments

To submit your project, you will need to "Zip" your audio file prior to uploading to the LMS. Most laptops and PC's have built in software that allows you to compress multiple documents into one zip file. Computers vary, but usually it involves selecting all the files, right clicking, and then either "save as" or "send to" zip compressed file type.  If you're unsure full instructions and access to a free Zip software can be found here 


Competency Unit

BSBMED301 - Interpret and apply medical terminology appropriately 



This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Administration – Medical Services Administration

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Respond appropriately to instructions which contain medical terminology

1.1 Receive, interpret and document written and oral instructions using medical terminology

1.2 Use checklists where appropriate

1.3 Interpret abbreviations for specialised medical terminology

1.4 Interpret and adhere to the policies and procedures of the workplace

1.5 Seek clarification when necessary

2. Carry out routine tasks

2.1 Use medical terminology correctly in the completion of routine tasks

2.2 Seek assistance from supervisor or experienced staff member as required

3. Use appropriate medical terminology in oral and written communication

3.1 Use appropriate medical terminology as directed, in oral communication with patients, fellow workers and health professionals

3.2 Use appropriate medical terminology as directed, in written communication with patients, fellow workers and health professionals

3.3 Present written communication to a designated person for verification if required

3.4 Spell and pronounce medical terminology correctly

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria 



1.1-1.4, 3.2, 3.4

Interprets technical language within various texts

Determines how content can be used appropriately in the workplace


1.1, 1.2, 1.5, 2.1, 3.2, 3.3, 3.4

Uses clear, specific and industry related terminology to complete and update workplace documentation

Oral Communication

1.5, 2.1, 2.2, 3.1, 3.2, 3.4

Pronounces complex and specific words correctly and uses them in the correct context

Seeks the view and opinions of others by listening and questioning

Navigate the world of work


Understands and operates within organisational procedures and policies

Interact with others

1.1, 1.5, 2.2, 3.1-3.3

Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role

Get the work done

1.1, 1.2

Plans a range of routine tasks, accepting goals and aiming to achieve them efficiently




How do I start my course? I have paid my money but do not know how to start the course.

From your ‘My Training” screen, click on the name of the course to start.

How do I get to “my training”?

To start your course, click on the name of the course in you "My Training" screen.

Go to

Click log in from far left of screen,

Enter your email and password (this is what you set up when you registered for the course),

Click "Sign in" to get to "My Training".

I have not received my Statement of Attainment. When do I get my Statement of Attainment?

To receive a Statement of Attainment you must have:

1. Completed the course and been deemed competent by your trainer.

2.Provided your identification and USI number.

Your Statement of Attainment will be available for download after you have been deemed competent by your trainer.

Download your Statement of Attainment

To do this, go to Log In from the far right of the screen (of this website).

Enter your email and password (this is what you entered when you registered for the course.)

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I can’t log in. It says “there was a problem logging you in. Please check the details and try again.”

You entered the incorrect email or password. The system automatically sends an email with your log in details to you, please check them. The email may be in your junk/spam folders.  No email?  You made a mistake when you registered with us. You need to send us an email This email address is being protected from spambots. You need JavaScript enabled to view it.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Statement of Attainment, How do I get another copy?

Simply log into your training account and re-print them.

After I have paid for the course, are there any additional charges?

No – we have only the one fee.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card, a Paypal account.

Can I use someone else’s credit card to pay for an online course?

Yes. Please fill in the enrolment page with the details of the student. Then on the payment page, enter the details of the person whose card will pay for the course. But remember; make sure you have that person’s permission to use their card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to your my training screen. Read the first and second questions on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

We have to verify your identify. It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check you spam/junk files if you cannot find it. If you cannot find the email, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

What software no I need to install?

None, you only need access to the internet.

Do I need any equipment?

Please read the technoology requirements for this course.

Do I have to finish the course in one session?

No you can log in and out as needed. The system remembers which assessment questions you have answered.

How do I log back into a course?

Go to, select “Log in continue course” from the far right hand side of the screen.

At the log in screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

Please read the technology requirements for this course.

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

Can I get help if I need it?

Yes – please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under  the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. And the assessment will start again.

How long do I have to finish my course?

Your log in is valid for 6 months. After 6 months, your log in will be disabled.

If you could not find the answer to your question, email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

What are you waiting for? Enrol today!


     Start your course now!    


All training and assessment is conducted by Clear to Work (RTO# 21907) in partnership with Hospitality Institute of Australasia, a registered trading name of "The Daniels Associates of Australasia” RTO 30957.

Your Statement of Attainment will be issued by Clear to Work

You will be invoiced and charged by The Daniels Associates of Australasia t/a Hospitality Institute of Australasia.