Food Handling Course

Assessment

You will be assessed using:

• Multiple choice questions;
• Case studies;
• Project questions

You are required to answer ALL questions in ALL sections correctly.

Multiple Choice Questions

There are a number of sections in this course. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to move onto the next section.

How it works:

1. Read the question;

2. Select your answer/s from the selection of answers given;

3. Press “Submit”;

4. Move onto the next question;

5. At the end of the questions, you will receive the result of your assessment.

If you answer all questions correctly, you will progress to the next section.

If you answer any questions incorrectly, you will have repeat all the questions for that section.  You will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the assessment for that section.  You will have to answer all the questions again before you can move onto the next section.

You can take the test as many times as you need.

Review Learning Material

To review the learning material relevant to a question:

1. Click “Click here to review the course material for this question”. This link appears above the answers.

2. You return to the page relevant to the question.

3. When you have finished reviewing the section, click the “return to assessment” link on the left hand side of the screen.

4. You will be returned to the question.

Case Studies & Project Questions

There are multiple case studies and project questions (simulated work environment). Taken from the whole course, the case studies and projects are designed to put your knowledge into practice in real life situations. Case studies and project questions require multiple choice answers. This works in the same way as the multiple choice questions worked. You may need to refer to the PDF of the course notes.

Course Outline

There are eight sections in this course.

Section 1 - Food safety legislation and procedures

Section 2 - Identifying Food Hazards

Section 3 - Monitoring hazards & flow of food

Section 4 - Report Personal Health Issues

Section 5 - Personal hygiene

Section 6 - Hand washing

Section 7 - Prevent Cross Contamination

Section 8 - Cleaning and sanitising

FAQ

I have not received my certificate?  When you have finished your course, you simply download your Certificate of Completion from your "My Training".

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.  To do this, go to Log In from the far right of the screen our website, enter your email and password. From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format and are emailed to you. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my certificate. How do I get another copy?

Simply log into your training account and re-print them.

Is there an age limit to complete online courses?

There is no upper or lower age limit for completing online training. 

After I have paid for the course, are there any additional charges?

No – we have only the one fee.

The only exception to this is the NSW FSS Certificate. The requirements for this certificate are clearly detailed on our webpage.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card, a Paypal account or by bank transfer using POLI.

Can I use someone else’s credit card to pay for an online course?

Yes. Please fill in the enrolment page with the details of the student. Then on the payment page, enter the details of the person whose card will pay for the course. But remember; make sure you have that person’s permission to use their card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight into the course.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to the course to begin study. No need to wait for an email.

You log in with the email and password you set up during enrolment.

Why do I need to enter my date of birth during enrolment?

We have to verify your identify. It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Click on the "forgot password" link on the log in page. A reset link will be sent to your email address - check junk or spam.

If you do not receive the email, you have probably made a mistake in your email address. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

What software no I need to install?

None, you only need access to the internet.

Do I need any equipment?

You will need internet access. You will also need speakers as there are movies in the courses.

Do I have to finish the course in one session?

No you can log in and out as needed. The system remembers which assessment questions you have answered.

How do I log back into a course?

Go to www.hia.edu.au, select “Log in continue course” from the far right hand side of the screen.

At the log in screen, enter your email address and password.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

 Can I get help if I need it?

Yes – send us an email This email address is being protected from spambots. You need JavaScript enabled to view it.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice or written answer (not all courses). 

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. And the assessment will start again.

How long do I have to finish my course?

You have 6 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it.

If you could not find the answer to your question, email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

What are you waiting for? Enrol today!